Shipping Policy

SHIPPING POLICY 

1. Order processing and shipping:

Orders are processed and shipped within 24 to 72 business hours after payment has been validated.

Delivery times range from 7 to 12 business days, depending on the country and the selected shipping method. We work with partner carriers to ensure that your order is delivered successfully.

As soon as your order is shipped, a tracking link will be sent to you by email.

Anea cannot be held responsible for delivery delays caused by the carrier, customs, or force majeure. For any questions regarding delivery, contact us at: contact@my-anea.com

2. Order cancellation policy:

We are proud of our ability to process all orders placed on our website quickly. Most orders are processed within 12 hours. If you wish to cancel your order for any reason, send us an email at contact@my-anea.com as quickly as possible.

A large majority of in-stock items are processed and/or shipped within 12 hours. It is essential that you contact us during this period so that we can attempt to cancel your order before it is processed and/or shipped. No request to cancel your order can be considered if it has already been processed. 

3. Address error: 

It is your responsibility to verify the accuracy of this address and to contact us as quickly as possible to inform us of any changes. Changes can only be made if your order has not yet been processed. 

We cannot be held responsible for incorrect shipping information. We are also not responsible for refused or undeliverable orders (inaccessible addresses, incomplete addresses...). In these cases, the packages may be returned to us, but not always.

If your order is returned to the sender, we will offer you a refund for your order minus the shipping costs, or we will offer you a reshipment, according to your choice.

You are not eligible for a reshipment or refund of your order until your package has been received by the sender.