Terms and Conditions of Use

GENERAL TERMS OF USE

Our personal data protection policy establishes a relationship of trust between you and our services, in order to offer you a positive experience in a completely transparent manner.

Thanks to this policy, we can take your requirements into account and meet your expectations.

In order to honor your trust, we, the sole proprietorship Anea, place the utmost importance on respecting your personal data and maintaining the confidentiality of our customers (hereinafter “Your data”).

For complete transparency with you, and to guarantee you secure use of our website https://my-anea.com in all its available versions and related applications (hereinafter the “Site https://my-anea.com ”), we provide information on how we process your data so that our services always respect your rights. In this way, we ensure the security, confidentiality, and integrity of your privacy and data across all our platforms.

Our policy and we ourselves guarantee that all necessary precautions are taken to protect all your data against disclosure, loss, or alteration. This is why we provide you with all the information you need to easily understand how we process your data. This data will be retained only for as long as necessary for the specified management and processing purposes. You will, of course, be able to access and modify your data at any time, as it will be available in your personal areas of the site https://my-anea.com

For these purposes, we endeavor to take all necessary measures to comply with the applicable data protection laws.

Thus, the undersigned herein https://my-anea.com Through this personal data protection policy, [the company] undertakes to comply with the essential principles of the European General Regulation and French law regarding personal data protection, by providing you with information about the existence and terms of the processing of data carried out here (paragraph 3), the rights you have concerning your data, and by exercising these rights ourselves (paragraphs 6 and 10). All information concerning any transfers to a third country or recipients is also made available, as well as the retention period for the data collected (paragraph 5) and the security measures (paragraph 9).

  • WHO ARE YOU?

When we refer to “you” in this Personal Data Protection Policy, it is simply because it directly relates to and concerns you as a customer of https://my-anea.com, if you have placed an order on the site https://my-anea.com customer of https://my-anea.com if you have created a customer account but have not ordered any products or services, or if you have browsed the site as a visitor https://my-anea.com without having created a customer account or placed an order.  

  • FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?

3.1. When do we collect your personal data?

Your personal data may be collected if you visit the site https://my-anea.com using cookies, if you create a customer account on the site https://my-anea.com, when you place an order for one of our products or services or agree to subscribe to our newsletters (SMS, emails).

Your personal data helps us streamline your browsing on the site https://my-anea.com, as well as to offer you a more personalized experience. This enables us to process your orders more effectively, provide installment payment options, prevent fraud, issue necessary refunds, and manage your customer reviews.

3.2. Your browsing on the Site https://my-anea.com

To enable you to browse the site https://my-anea.com, we process your data on the legal basis of your consent. 

3.3. Processing your orders

To manage and process your orders, we use your data.

We use it to manage mediation, customer relations (including through social networks), our after-sales and distance-selling services, and our marketing and commercial prospecting activities for the site https://my-anea.com, as well as for managing orders, deliveries, and transportation.

The performance of the contract between the two parties (you and us) is the legal basis for processing this data.

The legal obligation to https://my-anea.com is the legal basis for processing in relation to product recall management. Depending on the circumstances, your consent or our legitimate interest is the legal basis for processing marketing and commercial prospecting activities. Your consent is the legal basis for implementing “flash” payment. 

3.4. Installment payment

For orders concerned by installment payments and for certain customers, your data is processed in order to offer you this type of payment. The performance of the contract between the two parties is the legal basis for processing the data. However, your consent remains the legal basis for processing your banking details. 

3.4.1 Klarna

To offer you Klarna’s payment options, we may need to transmit your personal data, including your contact details and order details, to Klarna so that Klarna can assess whether you meet the eligibility requirements and tailor these options to your needs. Your transferred personal data will be processed in accordance with the policy Klarna's privacy policy.

3.5. Customer reviews

To share your reviews with our clients and visitors and to allow you to leave your review on the site https://my-anea.com we use your data on the legal basis of your consent or legitimate interest. 

3.6. Payment collection and fraud prevention

To enable payment collection and combat fraud, we use your data.

This also enables us to guarantee payment security.

The performance of this contract between the two parties, as well as the legitimate interest of https://my-anea.com, as the data controller, are the legal bases for this processing. 

3.7. Management operations of the advertising network of https://my-anea.com

The advertising network operations of https://my-anea.com are managed through the use of your data.

This will make it possible to increase our customer and prospect data, manage the maintenance and technical activities of prospects, commercial statistics and advertising campaign studies, update the prospecting files of the organization responsible for managing objections to telephone canvassing, solicitations, the organization of our contests and lotteries, or any other promotional operation, except online gambling and games of chance.

The legal bases for the statements mentioned above are the user's consent or the legitimate interest of https://my-anea.com 

  • WHERE DOES YOUR DATA GO?

Your data is transmitted to several internal departments of https://my-anea.com 

They are not sent to third parties, except in the situations specified below:

To process your orders, your personal data may be transmitted to several service providers specializing in banking transactions, customer relations, after-sales service, delivery, software development, site management, or the provision of warranties or insurance.

To set up payment in installments, your data may be shared with service providers such as payment and transaction centers (banks, etc.), call centers for managing business processes or customer experience, or, for customer reviews, a provider responsible for collecting and processing customer reviews.

The advertising network of https://my-anea.com is managed using your data for clients of the advertising network and advertisers. 

  • DATA RETENTION

The data collected by https://my-anea.com are retained only for the time and assistance necessary to set up and carry out the operations mentioned in paragraph 3 of our personal data policy.

We retain certain collected data for a certain period https://my-anea.com

In current archives for prospects, for 3 years from the customer's last contact (they can therefore be accessed by the departments of https://my-anea.com). We do not place this data in intermediate archives (as regards data of administrative interest to certain departments, such as litigation, retention periods are determined by the applicable limitation rules).

Regarding our orders, your data will be archived in current archives for 5 years from the end of the customer's use of the orders, and in intermediate archives for 5 years from the end of its retention in current archives. The same applies to customers.

Regarding banking data, it is archived in current archives for the entire validity period of the bank card (plus one day). Banking data is not placed in an intermediate archive.

Cookies, their use, and their retention period are detailed in paragraph 7 of our policy.

  • EXERCISE OF YOUR RIGHTS

6.1. You have the right to request access to, modification of, and rectification of your Data.

6.2. You have the right to request the restriction of the processing of your Data.

Important clarification: to do so, you must dispute the accuracy of your personal data for the time necessary for us to verify their accuracy. Alternatively, if you believe that our use of your personal data is unlawful and request that its use be restricted rather than erased. We no longer need to use your data for the purposes mentioned in paragraph 3, but your data is still necessary for the establishment, exercise, or defense of your legal rights, if you decide to exercise your right to object for the time necessary for verification to determine whether the legitimate grounds we pursue take precedence over yours.

 6.3. You have the right to request the deletion of your Data.

If you require the deletion of your personal data, https://my-anea.com will nevertheless be able to retain them in an intermediate archive format for the time necessary to fulfill its legal, accounting, and tax obligations.

 6.4. You have the right to request that your right to object to processing carried out for direct marketing purposes be exercised.

If you are contacted by email for marketing purposes, you have the right to request the modification of or unsubscribe from newsletters by clicking the hyperlink « unsubscribe » available in all newsletters, or by navigating directly to the contact page of the website https://my-anea.com

If you are contacted by SMS for marketing purposes, you can unsubscribe by sending the words « STOP SMS » by SMS to 36007, or by navigating to the contact page of the website https://my-anea.com 

 6.5. You have the right to transmit post-mortem directives concerning the retention, deletion, and disclosure of your personal data.

If you do not have this type of authority, your successors and heirs may contact https://my-anea.com to access the uses of this data and enable the “organization and settlement of the deceased’s estate” and/or close the account on the site and/or request that the processing of personal data not continue.

You may also request that your data not be disclosed to a third party in the event of your death.

 6.6. You have the right to exercise your right to data portability.

 6.7. You have the right to withdraw your consent regarding the processing activities based on this legal basis.

Important clarification: If you decide to withdraw your consent, this will not affect the lawfulness of processing carried out before you withdrew your consent.

 6.8. You have the right to lodge a complaint at any time with the competent supervisory authority (in France, the CNIL: www.cnil.fr).

To exercise your rights, please send your complaint (including your email address, surname, first name, copy of your identity document, and postal address) to the data protection representative of https://my-anea.com by email to contact@my-anea.com and/or by post to https://my-anea.com

Within a maximum period of one (1) month from the date we receive the complaint, we will send you a response. 

  • COOKIES

7.1. What is a cookie?

When you browse a website such as the website of https://my-anea.com, depending on your choice, to place a text file on your device (computer, phone, or tablet) through your browser.

This text file is called a COOKIE. This cookie then enables the website, such as https://my-anea.com, during the prescribed validity or storage period of the cookie, to identify the device you use when you visit again.

Only the issuer of a cookie can read or modify the information contained in that cookie. 

7.2. What are cookies used for on https://my-anea.com ?

Different types of cookies can be classified into categories. Some are issued directly by https://my-anea.com and its service providers, but some may occasionally come from third-party companies.

7.2.1. Cookies issued by https://my-anea.com and its service providers

There are several categories of cookies that may be placed on your device when you browse our website:

7.2.1.1. “Essential” Cookies

To access our site, “essential” cookies are necessary; they are used, for example, to enable you to place an order.

If they were not present, you could encounter browsing problems on the site and be unable to place an order.

“Essential” cookies also make it possible to https://my-anea.com to monitor its activity.

They may be placed on your device by https://my-anea.com or by its service providers. 

7.2.1.2. “Analytics and Personalization” cookies

“Analytics and personalization” cookies are not mandatory; they enable us to facilitate your searches, optimize your experience with us, better target your expectations, adapt our offers, and maximize the organization of our site.

7.2.1.3. “Advertising” cookies

Advertising cookies are displayed in the areas of our site reserved for advertising. The benefit for you is that your browsing experience is improved and optimized through the presentation of offers and advertisements that are relevant to you.

To do this, “advertising” cookies target your expectations in real time and offer you advertising content tailored to your current desires and interests, based on your recent browsing history on other sites.

This helps avoid showing you advertising content that is of no interest to you. At the same time, https://my-anea.com prefers to display its offers and advertisements to users who will be interested in them.

The advertising content offered may contain cookies issued by https://my-anea.com or by its service providers, or by third parties through the association of a cookie with an advertiser’s advertising content.

7.2.2. Cookies issued by third-party companies

Third parties using cookies on our site do so under their own privacy policies. These cookies are not necessary for using our site.

7.2.3. Cookies issued by third-party applications integrated into our site

While browsing our site, we may include third-party computer applications to give you the opportunity to share content and/or your opinion from our site with other people, for example when you click the “share” or “like” buttons provided by social networks.

These social networks may then identify you through these buttons, even if you have not used them while browsing the site. They can do this if, during your last visit to the site, you were also logged in or active with your social network provider. We have no control over how they use them or the data they have access to.

To learn more about the use of your data and advertising content, you can visit your social networks and consult their personal data protection policies. You should then be able, through these policies, to manage your settings according to your preferences in the user accounts of each social network on which you are registered. 

Privacy policies of the aforementioned social networks; click on the social network of your choice:

Facebook : https://fr-fr.facebook.com/privacy/explanation     

Twitter : https://twitter.com/fr/tos

Google + : https://policies.google.com/terms?hl=fr

 Regarding our advertising network, we remind you, as mentioned just above, that all our advertising spaces may contain cookies from third parties (the advertiser responsible for the advertisement displayed, the advertiser's third-party service providers, etc.).

Using these cookies and for their prescribed validity period, they can therefore display advertisements in spaces made available for third-party advertising, count the number of pieces of content they offer in our spaces, determine the audience for these advertisements and the number of clicks; this enables them to claim the amounts owed to them and compile their statistics. They may also know that your device is the one that previously visited another website containing one of their advertisements, and therefore target you and personalize their content where applicable.

7.3. The options offered by your browser (Internet Explorer, Firefox, Google Chrome, etc.).

Your browser contains many options that you can use and adjust according to your preferences. This allows you to accept or refuse cookies on your device.

However, if you choose to accept the storage of these cookies on your device, then when you visit websites or access content containing cookies, they will be automatically stored on your device.

Depending on your preferences, you can choose to enable a reminder that asks you again whether you accept or refuse cookies before they are potentially stored, or refuse cookie storage on your device every time.

However, it is important to emphasize that the choices you make when configuring these settings may modify or impair your browsing experience on the Internet or on certain websites or services that require the use of these cookies (for example, to place an order on our website).

If you prefer to refuse these cookies on your device or delete those already stored, we disclaim all liability for any consequences resulting from altered operation of our services due to their inability to store or access the cookies required for their operation.

 7.3.1. How do you choose your options according to your browser?

You have various options and choices available depending on your browser. For more information, you can consult its help menu.

Internet Explorer™ : http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies

Safari™ : https://support.apple.com/kb/PH19214?locale=fr_FR&viewlocale=fr_FR

Chrome™ : http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647

Firefox™ : http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies

Opera™ : http://help.opera.com/Windows/10.20/fr/cookies.html

  • TRANSFERS OUTSIDE THE EUROPEAN UNION

Most of the time, your data is stored within the European Union.

However, when our service providers are located in countries outside the European Union, we share some of your data with third countries, including countries for which the European Commission has not assessed the level of compliance.

In this situation, we take the necessary steps to ensure that this data sharing complies with the applicable regulations and that protection of your privacy and fundamental rights is guaranteed (for example, through the use of the European Commission’s standard contractual clauses).

The data protection officer may, at your request, provide you with more information about the data transfer. 

  • SECURITY MEASURES

Through the technical and organizational measures we take, we can guarantee a level of security appropriate to the risks to the rights and freedoms of natural persons with regard to the points mentioned in point 2. To do so, we take into account the origin, scope, context, costs, and state of knowledge, the purposes of the processing, as well as the risks identified.

In addition, we comply with the Payment Card Industry security standard PCI DSS, which reflects our commitment to security. 

  • PROFILING AND AUTOMATED DECISION-MAKING

As a result of the automated processing we use (profiling, for example), you are subject to legal effects that affect you.

All of this is essential to entering into or performing the contract that binds you to us.

This is how we can offer and carry out the automation of customer identification and “payment in 4 instalments”. The basis of how this works lies in the analysis of various variables concerning the type of products, the services ordered, or the customer profile.

If the risk is assessed as too high based on these statistics (fraud/default), this payment method will not be offered.

However, if you wish, you can obtain human intervention; although the decisions are automated, you will thus be able to give your opinion and/or object to the automated decision. 

  • POLICY UPDATE AND REVIEW

Our policy concerning personal data will be updated whenever necessary to remain compliant with the regulations applicable to the protection of your data (at least every three (3) years).